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Abhishek Shrivastava
  • Bhopal
  • India
  • IT Support / Customer Care
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Jul 27

Profile Information

Job Niche Focus or Specialty or Expertise
IT Support / Customer Care
Country:
India
State:
Madhya Pradesh
Post your Resume/CV Summary (4000 words) - This information could be seen by search engines.
ABHISHEK SHRIVASTAVA – 7 years’ experience in IT

e-Mail: abbhishek@gmail.com Mobile: +91-8817730130 / 9406906194 Married (BHOPAL – MP)

Snapshot

• Passion and drive for providing world class customer support to customers.
• Highly service-oriented with excellent customer facing skills and presence to deal with senior customer management
• Self-starter with a can-do attitude and a willingness to learn
• Detail-oriented and highly organized with the ability to multi-task
• Ability to succeed in a team-based environment
• Strong customer service ethics and integrity
• Demonstrated strong performance in prior positions.

Education
» MCA from Punjab Technical University in 2010.
» MSC.IT from Punjab Technical University in 2009.
» PGDCA from Makhanlal Chaturvedi University Bhopal in 2008.
» Certificate in Computing (CIC) from IGNOU, New Delhi in 2007.
» Advanced Diploma in E-Business from GLS-IIT Ahmadabad Conducted by Government of Gujarat, in 2001.
» Bachelor of Commerce (B.Com) from S.N. Govt. P.G. College, Khandwa, DAVV-Indore (MP) in 2000.

Professional Training
» Software Testing Training at Imeans Infotech Bhopal.
» Global Networking Professional from IIHT, Ahmadabad (Gujarat).
» Computer System Hardware Maintenance from Techno Asyst, Ahmadabad Gujarat.
» Certificate Course on Web-Designing from ACT Computers, Ahmadabad.


Professional Experience

Organization Role Duration
Magnum-Bhopal Customer Care Associate 03/2018 - Till Date
Aegis - Bhopal Customer Care Associate 8/2017 – 2/2018
OnDoor Bhopal Promoter (Field Executive) 4/2017 – 7/2017
Telemart Networks Indore Customer Care Executive 1/2016 – 4/2017
Enize Infotech for TCS Bhopal Trainer 07/2015 – 12/2015
TCS iON, Bhopal Operation Executive 01/2011 – 05/2015
Techno Asyst, Ahmedabad Hardware Engineer 06/2003 – 03/2005



Details and references can be provided on request.
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